Privacy Policy
Last updated: 13 October 2026
At Prime Crete Flooring, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our services.
1. About Prime Crete Flooring
Prime Crete Flooring is operated by Ve & Pe Pty Ltd trading as PRIMECRETE FLOORING (ABN 32 908 843 669).
Our business is located at 18 Rifle Range Road, Gympie QLD 4570, Australia.
We provide concrete surface preparation, protective coatings and decorative flooring services across Sunshine Coast, Noosa and selected Queensland locations.
We aim to handle personal information in accordance with applicable Australian privacy requirements, including the Australian Privacy Principles where they apply to our business.
2. Information We Collect
When you contact us, request a surface assessment or enquire about our services, we may collect the following information:
- Your name, telephone number and email address.
- Project location and property type.
- Approximate surface area and current surface condition.
- Services of interest, project goals and expected timeline.
- Photographs and additional information you voluntarily submit.
- Communications relating to quotations, consultations and services.
Project photographs may incidentally contain identifiable people, property details or other personal information. We recommend avoiding the submission of sensitive or unnecessary personal information.
When you browse our website, certain technical information may also be collected, including your IP address, browser type, device information, referring website and interactions with our pages.
3. How We Collect Information
We generally collect personal information directly from you through:
- Our online Request Assessment form.
- Telephone calls and email correspondence.
- WhatsApp conversations initiated by you.
- Project consultations and quotation requests.
- Website analytics and related technologies.
Our website uses WordPress and Forminator to receive and manage project enquiries. Information submitted through our forms may be stored in website submission records, uploaded-file storage and associated email notifications.
Providing your information is voluntary. However, we may be unable to respond to your enquiry or assess your project without sufficient contact and project details.
4. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to enquiries and assessment requests.
- Understanding project requirements and surface conditions.
- Preparing quotations and technical recommendations.
- Scheduling and delivering agreed services.
- Communicating about ongoing or completed projects.
- Maintaining website functionality and security.
- Understanding website traffic and advertising performance.
- Complying with applicable legal obligations.
Information submitted through our assessment form is primarily used to understand your project and respond to your enquiry.
5. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to support website functionality, understand visitor activity and evaluate the effectiveness of our advertising.
Google Analytics and Google Ads
We use Google Analytics 4 and Google Ads, with tags managed through Google Tag Manager, to understand how visitors interact with our website and measure advertising results.
These technologies may collect information about website visits, page interactions, browser characteristics and advertising referrals.
We may measure activities such as successful assessment requests and clicks on telephone, email or WhatsApp contact links.
Google may use cookies and other identifiers to provide analytics and advertising measurement services. Information may be processed by Google in accordance with its applicable terms and privacy policies.
To understand how Google handles information from websites using its services, visit:
How Google uses information from sites or apps that use our services
You can also review Google's privacy practices and advertising preferences through:
Managing Cookies
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality or the accuracy of analytics measurements.
Where consent choices are provided on our website, supported analytics and advertising technologies will be handled according to those choices and applicable requirements.
6. Sharing Information with Third Parties
We may share relevant personal information with trusted service providers who assist us in operating our website and delivering our services.
These may include:
- Website hosting and technical service providers.
- Website administrators and authorised support personnel.
- Email and communication service providers.
- Website analytics and advertising service providers.
- Contractors involved in delivering requested services, where necessary.
When you contact us through WhatsApp or another third-party platform, that provider may process information under its own privacy terms.
We do not sell customer personal information. We may disclose information where required or authorised by law.
7. Overseas Processing and Access
Some of our technology providers, website administrators and support services may process, store or access information outside Australia.
This may include access from Colombia for website administration and technical support, as well as processing by international technology providers in the United States or other countries, depending on the services used.
We seek to use reputable service providers and take reasonable steps to protect personal information handled through these services, consistent with applicable requirements.
8. Information Security and Retention
We take reasonable measures to protect personal information against unauthorised access, loss, misuse and disclosure.
These measures may include controlled account access, website security features, access restrictions and appropriate maintenance of our digital systems.
We retain personal information for as long as reasonably necessary to manage enquiries, customer relationships, business records and applicable legal obligations.
When personal information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.
9. Marketing Communications
We may occasionally communicate information about our services to existing customers or contacts where permitted by applicable law.
Marketing communications are subject to applicable consent, sender identification and unsubscribe requirements.
You may request to stop receiving promotional communications at any time by contacting us.
Communications directly related to an existing enquiry, quotation or agreed project may still be necessary.
10. Access, Correction and Privacy Concerns
You may contact us to request access to personal information we hold about you, ask for a correction, raise a privacy concern or request deletion where appropriate.
We may need to verify your identity before responding to certain requests.
We aim to consider and respond to privacy concerns within a reasonable timeframe.
If your concern remains unresolved and the Australian Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
For more information, visit www.oaic.gov.au.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website technologies, information-handling practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
12. Contact Information
For questions about this Privacy Policy or the handling of your personal information, please contact:
Prime Crete Flooring
Ve & Pe Pty Ltd trading as PRIMECRETE FLOORING
ABN: 32 908 843 669
Address: 18 Rifle Range Road, Gympie QLD 4570, Australia
Email: hello@primecreteflooring.com.au
Website: www.primecreteflooring.com.au